Privacy Policy

Last Updated: May 14, 2019

This Privacy Notice has been prepared in fulfillment of the obligations pursuant to Articles 13-14 of Regulation (EU) 2016/679.

We collect, store and use the personal data you provide us directly when you browse our site, confirm the purchase of one of our services, subscribe to our newsletter or contact us.
If you are under 13 (US) or 16 (EU and elsewhere), please seek the consent of your parent / guardian before submitting your personal information to this site. If we have reason to believe that one of our users is a minor and that we have obtained your personal data without due consent, we will delete that data within a reasonable time.

The data we collect is

Your name, email address, postcode, country, language preference, IP address and any other information you share when you fill out the contact form or purchase a service.
Details of each transaction made on our site, including amount, currency and method of payment. We do not store your credit card or current account details: payments are managed by external services that operate on our behalf.
Responses to optional surveys or surveys that we may ask you to complete.
Support requests that you will send us via email or specific form.
The access data to your site, necessary to provide the services purchased.
Other information submitted voluntarily through a form on the site or that you have shared by contacting us.
The data we may collect are

Your social media account IDs and information shared with us through your social media accounts.
The status of third-party authentication if you visit the site from a mobile application (for example if you are currently logged in to Facebook or other social media accounts).
Data relating to the opening of our e-mails or clicks on our e-mail links.
Copies of your website for backup purposes (security copies).
The data we collect from all visitors is

Technical information on the use of the site, the type and version of the browser, the operating system.
IP address.
On what legal basis do we process your data

When we process your personal data for the purposes indicated in this Notice we rely on one or more of the following legal bases:

Consent: we ask for your consent to use your data, to send you details about our offers, for targeted advertising and profiling.
Contractual scope: when you enter into a contract of any kind with us your personal data will be processed for service purposes.
Legal obligations: when strictly necessary, we will process your personal data to comply with a binding legal or tax obligation.
 

How we use your data

We use the personal information we collect to provide you with the requested service, innovate our technology and optimize your browsing experience.

We use your personal information for

Provide the purchased services.
Send you information about our work via any channel you have consented to: email, phone / SMS and / or social media messaging.
Provide you with information and make it easier for you to share on social networks.
Create marketing campaigns aimed at promoting our work.
Verify your identity and send you an email to thank you for purchasing our service or subscribing to our newsletter.
We may use the personal data of all visitors to the site to:

Administer and improve the site and optimize its infrastructure.
Analyze how you use the site using tools such as Google Analytics and other tools to help us test the performance of the content and functionality of the site, understand traffic patterns and know if there are problems on the site.
Improve communication by recording the interactions made on the site, via email and on social networks.
We invite you to take note that when you purchase a service or perform an action on this site, your virtual user profile is created through which you can update your personal data and preferences.
This profile allows you to manage services, personal data, and order history.
How we share your information

We do not sell your personal data and only share it with the parties described below, as required by law, or with trusted third parties with your permission.

Collaborators and employees: our collaborators or employees may have access to contact data, including name, e-mail address, telephone number and social profile IDs, access data to the website for which the service is requested, to
contact you about a specific service. They can contact you directly or through a third party contact tool operated by our company.
Service Providers: We work with some service providers, in particular the administrators of our databases, cloud computing services, help desk services, advertising services, data analysts, password saving. These suppliers are contractually bound to ensure maximum confidentiality. They are not authorized to use or disclose your personal data, except in connection with the provision of their services.
Payment System Providers: When you purchase one of our services, we work with PayPal, Stripe, Mollie and others to process credit card transactions and other payment methods. These payment systems will save some of your personal data. We encourage you to refer to their privacy policy to learn more about how they use your personal data.
If you purchase a renewable subscription service, your payment data will be stored in the chosen payment system and you will explicitly grant us permission to make periodic payments. We do not keep your credit card number or bank account details. You can change your payment preferences from your profile page.
Marketing: based on your use of this site, we may use cookies to direct you to other services on Facebook, Google or other online services. You can learn more about our Cookie Policy and manage your cookie settings by contacting us directly.
Affiliated Third Parties: In the future, we may transfer your personal data to third parties as a result of a merger, acquisition, reorganization or similar operation.
We will continue to ensure the confidentiality of personal data and will notify you before transferring it. If substantial changes occur in relation to the processing of your personal data, we will inform you and give you the opportunity to consent to such changes.
Protection: We will share personal information with companies, organizations or individuals outside of our company if we believe in good faith that the access, use, storage or disclosure of personal data is reasonably necessary to detect or protect against fraud or security concerns, enforcing our terms and conditions, meeting any legitimate request from an authority or court order, defending ourselves against legal claims or protecting our legal rights or safety.
How we protect your data

Your data can be transferred and stored abroad.
We adhere to industry standard practices, such as firewalls and encryption, to safeguard your personal data from unauthorized access, alteration, disclosure, misuse or destruction. The transmission of payment details and other personal data is handled via secure and encrypted connections.

We keep personal data for as long as necessary for the purpose for which it was collected, unless otherwise required by law. If you ask to stop sending updates and other communications or to delete your data, we will follow up on your request and keep as little information as possible to prevent fraud and ensure that you are not contacted again.

How you can update and modify your data

If you are a registered user, you can review and update your personal data via your profile page. For users in the European Union, the European Economic Area and Switzerland, there is also the right to:

access to personal data;
to obtain the rectification or cancellation of the same or the limitation of the treatment concerning him;
to oppose the treatment;
to data portability;
to revoke the consent, where provided: the revocation of the consent does not affect the lawfulness of the processing based on the consent given before the revocation. The withdrawal of consent includes the option to unsubscribe from our mailing list at any time or to contact us to request to be excluded from our lists for text messages.
to lodge a complaint with the supervisory authority (Privacy Guarantor).
For your protection we can only share and update the personal data associated with the email address you use to send us your request and we may need to verify your identity before doing so. We will respond to such requests in a reasonably timely manner. Please do not send sensitive personal data, passwords or credit card details by email.
Links to Third Party Internet Sites

We can provide links to other websites. This Notice refers only to our site. We have no control over external websites and are not responsible for their content or their privacy policy. We invite you to read the terms of use and the privacy policy for all third-party sites that you visit via the links on this site.

How can you unsubscribe

If at any time you wish to unsubscribe from our mailing list, you can do so with the 'unsubscribe' link in each email sent.
You can also unsubscribe from our site at any time. To do this, simply send this request to the email: info@doagency.it.
Through our form on the contact page of the site, it is also possible to send requests relating to data processing.
If you have any questions about this Privacy Policy, your personal data or data protection on this site, you can contact us at the following email address info@doagency.it.